This policy describes the types of personal information we collect from you when you visit or place an order on our website or mobile app, and explains how we use, process, disclose, and protect the personal information. This policy also describes your rights and the choices you can make about this information.What personal information we collect?
On our website or mobile app
When you visit our website or our mobile app you may choose to provide some personal information such as information necessary to process an order from one of the contractors or suppliers. You may also provide personal information when you contact us through our online form or when you apply for employment with us.
When you apply for a position on our website, we collect information you provide with your application, such as information on your resume and cover letter as well as name and email address. We use this information to process your application.
When you sign up for our newsletter, we collect your email address so we can deliver our newsletter and updates to you.
If you are a driver delivering products on behalf of our suppliers, we may collect your personal information to help us deliver our service. Information we may collect includes your device identification and location data helping us provide order tracking capabilities to our customers.Information we collect automatically
Whether you are a contractor, supplier or customer visiting our website or mobile application, we may collect personal information using cookies and other automatic data collection technologies. This data helps us understand how you use the site features and the content of the website in order to make improvements and tailor the content to your preferences. We may collect information such as IP address, physical address, unique identifiers and device identification, browser tokens, digital signatures as well as site usage information, such as browser type, time zone settings, language preferences, operating system, length of visit, pages viewed on our website.
You can opt-out of cookies or prevent third-party websites from accessing our Cookies through the privacy settings on your browser. However, opting-out of our Cookies may disable some of our website’s features, and may prevent us from providing you with the information and services you have requested.
We may use this personal information for the following purposes:
You may refuse to provide us with your personal information. However, some personal information is necessary so we can process orders for services or products.
We only use service providers that ensure a comparable level of protection for your personal information and are under legal and contractual obligations to adhere to applicable privacy and data protection legislation, to safeguard personal information in accordance with the sensitivity of the information, and to only use the personal information provided to them for the purposes in which it was disclosed.
We use reasonable and appropriate security measures designed to help secure your personal information against unauthorized use, loss, access, modification, destruction or disclosure while it is in our custody or under our control. These measures include physical, organizational and technological measures that are proportionate to the quantity and sensitivity of the personal information. Physical measures include secure work areas, and technological measures include encryption, firewalls, anti-virus and system security monitoring. Organizational measures include the use of access controls to restrict access to personal information on a “need to know” basis for our employees, contractors and agents.
The personal information we collect is stored and processed on servers located in Canada and UnitedStates. Information stored in the United States may be subject to the laws of general application in theUnited States, including lawful access. If we transfer your personal information outside of your jurisdiction,we will take steps to ensure your information is adequately protected in accordance with applicable privacy and data protection laws.
The time periods for which we retain your personal information depend on the purposes for which we collected it. We routinely destroy personal information that is no longer required for the purpose for which it was collected, including for the purposes of processing the service or product you ordered, or meeting any legal or reporting requirements.
Tough Commerce takes reasonable steps to ensure that your personal information in our custody is accurate and up-to-date for the purposes for which the information was collected by Tough Commerce.
Depending on where you reside, you may have one or more of the following rights relating to your personal information. Some of these rights will be subject to specific requirements or limitations under applicable law. Available rights may include:
If you wish to exercise any of these rights, please contact us by sending an email to [email protected]. We will respond within 30 days. If we cannot accommodate a request, we will provide you with a justification.
We do not knowingly collect personal information from children under the age of 13. None of our products or services are intended for use by children under the age of 13. If you believe we have collected information from your child in error or have questions or concerns about our practices relating to children, please notify us and we will promptly respond.